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What is Third Party Verification or TPV?

What is a Third Party Verification System?
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Third Party Verification (TPV) platforms are an interactive, highly configurable, automated system, that engages your customers and allows you to send surveys at the right time through multiple channels like text, email and even your CRM.

Third Party Verification (TPV) is the perfect solution for companies looking to engage their customers. This one-of-a-kind enterprise-level TPV application allows you to eliminate your call center and improve your customer satisfaction and journey. NPEC can design a TPV system that is fully customizable for your business needs. Let’s go through some of the benefits of using a TPV System.

Gain Insights

The Admin Panel gives you actionable insights such as phone versions, software platform, internet speed, and more. Third Party Verification System’s allow you to drive performance through automation by giving you the ability to build effective surveys that align with your desired customer and business outcomes. With a TPV System you’re able to instantly manage every aspect of the customer’s experience based on data-driven decisions. Create and update questions daily with no IT involvement.

  • Manage Multiple Users
  • Gain visibility into all survey data collected across all surveys
  • Control every aspect of your surveys and reports

Create Custom Survey’s

Create a simple survey that works on iOS and Android. These survey’s can be used for many different businesses and allow for complete customization so that you can get all the information you need without any unnecessary bloat or time wasted.

  • Edit, add, & remove questions and sub-questions to a survey for your customers
  • Upload videos of survey questions for a multi-media experience

Get More Done

This one-of-a-kind enterprise-level TPV application allows you to eliminate your call center and improve your customer satisfaction and journey. Callpilot is fully customizable for your business needs. With TPV systems, you can reduce your call time by an average of 31% and lower your hold times to 0 without any hassle.

Features to Ensure Quality in your TPV System

  • Confirm the identity of the customer to reduce fraud
  • Confirm Geolocation of the customer
  • Multilingual Solutions
  • Online Consent Verification
  • Face & Volume detection for Quality and Integrity of Calls
  • Cloud-Based Infrastructure to keep data secure

Say Hello to an NPEC Custom TPV System

Say goodbye to call center agents, and say hello to Third Party Verification. Your interactive, highly configurable, automated Third Party Verification (TPV) platform, that engages your customers and allows you to send surveys at the right time through multiple channels like text, email and even your CRM.

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